After Sales Agentic-AI Pilot Proposal. DoBu x Lennar | Division 1 scope
Next Steps

Section 01

Executive Summary

Launch a focused DoBu pilot in Lennar’s first homeowner-app division.

High impact, low integration friction

Go-live readiness

< 30 days

Minimal integration required

Resolution acceleration target

50%

Request-to-resolution in 6 months

Pilot footprint

1 division

Aligned with homeowner app rollout

Section 02

Real-Life Examples, Structure & Flow

Lennar Source Image (Kitchen Photo)

Agentic vision scans the Lennar image and detects appliance objects.

Lennar kitchen interior screenshot used for appliance identification
Agentic scan on Lennar kitchen photo
Detected object: Refrigerator
Samsung Family Hub Side-by-Side
Model RS27T5200

Ready Product in DoBu

DoBu resolves appliance details into a ready product profile with manuals, maintenance cadence, and warranty context.

Input

Lennar kitchen interior image

Identify

Samsung Family Hub Side-by-Side Refrigerator

Enrich

Model RS27T5200 + manual and maintenance mapping

Activate

Ready DoBu product profile with homeowner guidance

Section 03

Pilot Scope

Capability What DoBu handles Result for Lennar
Appliance data extraction Collect model + serial info from listing photos/videos Clean, searchable home records without manual scanning
Manual retrieval Auto-pull and organize relevant manuals per home Vetted, home-specific guidance for support agents
Warranty + Q&A agents AI flows built on home-specific data and docs Faster, more accurate homeowner support
Knowledge maintenance Feed new Q&A back into maintained knowledge base Internal content grows without exhaustive day-one prep

Section 04

How DoBu Fits Lennar’s Agentic Process

Before Sales

Salesforce logo

After Sales

DoBu logo
Lennar Customer Journey with Agentics Consideration Co-Pilots and Follow-Up Agents Discovery SMS and Web Agents Move-In Agentic Alerting Warranty Voice Agents and Case Management Decision
Discovery Consideration Decision Move-In Warranty

Discovery + consideration

Co-pilot support

Move-in

Agentic alerting

Warranty

Case management AI

Section 05

DoBu's AI creates a ticket in Salesforce with the existing workflow

The floor is wavy #434

Sent to the construction company

The floors in the living room and kitchen are wavy. The waviness appeared immediately after moving in. The floor has been oiled according to the instructions.

Priority

Low

Category

Interior decoration

Responsible person

Salesforce queue owner

Ticket created in Salesforce

Section 06

KPI Targets and Success Signals

Service speed

50%

Faster request-to-resolution

Case deflection

35%

Lower unnecessary support load

Pilot timeline

6 months

Baseline vs post-launch measurement window

Section 07

DoBu Is The Most Proven Solution

DoBu is also live in the United States, including Southern Florida.

Estonia adoption

65%+

Of all new developments already use DoBu in one country

Latvia market share

35%+

Of the Latvian market is already served by DoBu

Positioning

Market Standard

Most proven after-sales AI workflow for new homes

Section 08

Next Steps.

  1. Have a meeting with Jason and the Homeowner App AI team. confirm pilot scope and KPIs.
  2. DoBu gathers data for the Homeowner App pilot division homes.
  3. Enable warranty + Q&A agents with manual-backed responses.
  4. Measure baseline vs pilot performance over the first 6 months.
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